Payments in the order

In the admin open Orders → the order. The Comgate panel shows the order’s payments:

Item	Meaning
Date	When the payment was created.
Transaction	The transaction number in Comgate.
Status	The current status of the payment.
Reason for cancellation	If the payment was cancelled.
Method	How the customer paid.
Amount	The payment amount.
Test	Whether it was a test payment.

Buttons and actions in the panel:

• Check payment status: loads the current status directly from Comgate.
• Send an e-mail with a payment link: for a waiting order.
• Payment link for the customer: you can copy it and send it to the customer.
• Refund: see below.
• Capture the payment and Release the authorization: for pre-authorization.

• In the order confirmation and in the order detail in My account there is a Pay order button. The payment page is protected by a key.
• When a payment was not completed (cancelled or expired) and the order is waiting, the module sends the customer one e-mail with a payment link. The e-mail can be turned off.
• On a new attempt the previous unfinished payment is cancelled, so the order cannot be paid twice.
• The payment link continues the payment in progress. A new one is created only if the previous one has ended.

In the Comgate panel in the order detail:

1. Click Refund.
2. Enter the amount (full or partial) and confirm.
3. The refund is recorded in the refund history below the panel.

On a refund of the full amount the order moves to the status set for refunds (by default COMGATE – refund). The module’s own statuses do not create a credit note; you issue it according to your procedure.

How a refund works in Comgate: Refundace platby na bráně (in Czech).

Pre-authorization (optional, for card payments only) blocks the amount on the customer’s card without capturing it right away.

• You turn it on in the Orders and payments panel.
• After authorization the order moves to the status COMGATE – payment authorization confirmed.
• In the order you then capture (Capture the payment) or release (Release the authorization) it. When released, the order is cancelled.

How pre-authorization works in Comgate: Pre-authorization (in Slovak).

You will find the module’s errors under Advanced Parameters → Logs (look for [mv_comgate]).