Troubleshooting

1. Check the API key (generate a new one in ClaimFoxy if you are unsure).
2. Check that the server can reach claimfoxy.eu (the cURL extension, hosting firewall).
3. Details are in Advanced Parameters → Logs (records [mv_claimfoxy]).

The browser blocks third-party cookies. Use the Open in a new tab link.

• The module has no valid license. Look at the License panel in the module settings.
• The module is not installed.

The new module is the successor of the claimfoxy module. The API key must be entered again in the new module’s settings.

If an update fails, it usually rolls back by itself. If it did not, the original version is saved in this folder:

modules/.mvkit/backup/mv_claimfoxy@<version>

Rename the modules/mv_claimfoxy folder (e.g. to mv_claimfoxy_new) and rename the backup folder to mv_claimfoxy. The settings remained in the database.

If you cannot solve a problem, write to support via the contact page and include:

• the module version (shown in the License panel) and the PrestaShop version,
• the exact error text (ideally a screenshot),
• a description of what you did and what you expected,
• the address of your shop.

Support and updates are included for the first 12 months after purchase.

Problems with the ClaimFoxy service itself (account, cases, billing) should be solved directly at claimfoxy.eu.