Quoting an order

This chapter describes the whole process: what the customer sees and what you do in the admin.

• For an oversized product they see a label and a notice that you will confirm the shipping price.
• In a cart with oversized goods (and an address in the shop’s country) only the module’s carrier and the carriers you allowed (e.g. personal pickup) are offered.
• With the module’s carrier only the payment “Order with shipping quote” is offered.
• If no carrier would remain, ordinary ones are offered. The customer can always order.
• For an address abroad, ordinary carriers are offered.

The order gets the status “waiting for shipping quote”. The customer receives an e-mail saying you will confirm the shipping price.

In the admin open Orders → the order. In the Shipping quote – {carrier name} panel:

1. Enter the shipping price including VAT and the VAT rate.
2. Send the quote. The module:
   • adjusts the shipping and the order total,
   • adjusts the order’s carrier and the first invoice,
   • changes the order status to “waiting for price confirmation”,
   • sends the customer an e-mail with a link to confirm.

The panel also shows the history: who entered what amount, when, and from which IP address the customer responded.

In the e-mail the customer can:

• Confirm the price. The order moves to a waiting-for-payment status (by default “Awaiting bank wire payment”). The customer receives payment details (IBAN, variable symbol). You receive an e-mail about the decision.
• Reject the price. The order is cancelled and you receive an e-mail.

Every step is recorded in the history in the order panel.

You will find the module’s carrier under Shipping → Carriers. Here you edit its zones, customer groups and logo.