Troubleshooting
The message does not appear
Section titled “The message does not appear”Check:
- Is the license valid and the module enabled?
- Does the rule match the customer’s group, currency and country?
- Is the cart value really below the minimum? Look at the VAT and coupon settings too.
The minimum is different from what you expect
Section titled “The minimum is different from what you expect”The rule with the most conditions applies (a country weighs more); when tied, the higher priority. Check:
- whether the rule compares the amount with or without VAT,
- the coupon deduction setting,
- excluded products and categories.
A different message text
Section titled “A different message text”Edit the message text in the settings for the given language.
A customer can order below the minimum
Section titled “A customer can order below the minimum”The module blocks only the path through the cart and checkout. Orders created in the admin are not blocked.
Neither the admin nor the shop works after an update
Section titled “Neither the admin nor the shop works after an update”If an update fails, it usually rolls back by itself. If it did not, the original version is saved in this folder:
modules/.mvkit/backup/mv_minorder@<version>Rename the modules/mv_minorder folder (e.g. to mv_minorder_new) and rename the backup folder to mv_minorder. The settings remained in the database.
Contacting support
Section titled “Contacting support”If you cannot solve a problem, write to support via the contact page and include:
- the module version (shown in the License panel) and the PrestaShop version,
- the exact error text (ideally a screenshot),
- a description of what you did and what you expected,
- the address of your shop.
Support and updates are included for the first 12 months after purchase.
Thank you for your answer.
We are sorry. Tell us what is missing or unclear:Write to support