Frequently asked questions
Where do I download a module?
Section titled “Where do I download a module?”In your customer account under My account → My modules. The license file is already inside the downloaded ZIP package. You upload it via Modules → Module Manager → Upload a module.
How does the license work?
Section titled “How does the license work?”The license is perpetual and valid for one paid domain, its subdomains and local copies. The price includes 12 months of updates and support. The details are in the license terms.
What happens after 12 months?
Section titled “What happens after 12 months?”The module keeps working. You just do not receive new versions. You can extend updates and support.
I am moving the shop to another domain. What about the license?
Section titled “I am moving the shop to another domain. What about the license?”After the move the module keeps working for another 14 days with a warning, then it switches off. You change the domain in your customer account (My account → My modules).
Can I use a module with several shops (multistore)?
Section titled “Can I use a module with several shops (multistore)?”Yes, if all shops run on the licensed domain or its subdomains (e.g. eshop.sk and wholesale.eshop.sk). Settings are saved for the selected shop.
How do I update a module?
Section titled “How do I update a module?”In the last License panel in the module settings, click Update to X.Y.Z (if a new version is available and your updates are active). The original version is saved as a backup and restored automatically on an error. The procedure is in Getting started.
The update failed and the shop does not work
Section titled “The update failed and the shop does not work”If an update fails, it usually rolls back by itself. If it did not, the original version is saved in modules/.mvkit/backup/<module>@<version>. Rename the module folder and rename the backup folder to the module’s name. The settings remained in the database. The exact procedure is in the Troubleshooting section of the module’s documentation.
Which PrestaShop and PHP versions do the modules work with?
Section titled “Which PrestaShop and PHP versions do the modules work with?”It depends on the module’s support level. The overview is on the Compatibility page.
Why is the module admin in Slovak?
Section titled “Why is the module admin in Slovak?”The modules’ admin screens are currently in Slovak. In this documentation the Slovak label is given in brackets the first time it appears.
Which modules need cron?
Section titled “Which modules need cron?”Peppol e-invoices, Meta Pixel, Abandoned carts, Review request, ECB exchange rates, GeoIP database, Lowest price (Omnibus) and PrestaShop cleaner (for automatic cleaning). The procedure is in the guide How to set up cron.
What happens to data after a module is uninstalled?
Section titled “What happens to data after a module is uninstalled?”It depends on the module. For example, with Peppol and the Cookie banner the history of documents and consent records stay as an archive. With Cash on delivery the cash on delivery data of orders is deleted. The information is in the Installation section of the module’s documentation. Before uninstalling, make a database backup.
I changed a setting, but I still see the old behavior on the site
Section titled “I changed a setting, but I still see the old behavior on the site”Clear the cache. The procedure is in the guide Clearing the cache.
If you cannot solve a problem, write to support via the contact page and include:
- the module version (shown in the License panel) and the PrestaShop version,
- the exact error text (ideally a screenshot),
- a description of what you did and what you expected,
- the address of your shop.
Support and updates are included for the first 12 months after purchase.
Thank you for your answer.
We are sorry. Tell us what is missing or unclear:Write to support