Troubleshooting

Start with the Setup status panel in the module settings.

Check:

1. Is the product oversized (marking or limits)?
2. Is the customer’s address in the shop’s country? For abroad, ordinary carriers are offered.
3. Does the carrier under Shipping → Carriers have the zone of this country and the customer group assigned?
4. Is the license valid? Without it the carrier is not offered.
5. Does the product have its own list of carriers? Fix it with the Add the carrier to products… button in the Setup status.

Click Refresh payment restrictions in the Setup status (e.g. after installing a new payment module).

Check the e-mail settings under Advanced Parameters → E-mail. The module’s e-mails are in mails/sk and mails/en. Also check the customer’s spam folder.

• The order is no longer waiting for confirmation (the status changed).
• The link comes from the old module (oversizedshipping). Send the quote again.

The customer can always order. If no carrier would remain for the cart, ordinary ones are offered. If they cannot order, check the zones and groups of the carriers.

Errors are in Advanced Parameters → Logs (look for [mv_oversizedshipping]).

If an update fails, it usually rolls back by itself. If it did not, the original version is saved in this folder:

modules/.mvkit/backup/mv_oversizedshipping@<version>

Rename the modules/mv_oversizedshipping folder (e.g. to mv_oversizedshipping_new) and rename the backup folder to mv_oversizedshipping. The settings remained in the database.

If you cannot solve a problem, write to support via the contact page and include:

• the module version (shown in the License panel) and the PrestaShop version,
• the exact error text (ideally a screenshot),
• a description of what you did and what you expected,
• the address of your shop.

Support and updates are included for the first 12 months after purchase.