Document statuses

For each document you see up to three pieces of information: the status in the module, the delivery status and the status of the report to the Financial Administration.

Shows which phase the document is in on your shop’s side.

Status	Meaning	What to do
Waiting (Čaká)	The document is in the queue and waits to be sent (immediately or at the set time).	Nothing. It goes out by itself.
Sending (Odosiela sa)	It is being sent right now.	Wait a moment.
Sent (Odoslané)	The provider has accepted the document.	Follow the delivery (below).
Retrying (Opakuje sa)	Sending failed for a temporary reason (outage, overload). The module will try again.	Usually nothing. Check the time of the next attempt.
Error (Chyba)	The document was not sent. The cause is in the message next to the document.	Fix the cause and send the document again. See Troubleshooting.
Not sent (Neposiela sa)	The document is intentionally not sent (e.g. a customer without a tax ID, a foreign customer without a Peppol ID).	Usually nothing. Check that it is as intended.
Held (Pozdržané)	You held the document manually, or the module held it because something does not add up (e.g. a company without a DIČ). It will not go out by itself. The reason is shown with the document.	Check it, correct the data and send it with the Send button. See Company data and checks.

Shows what is happening to the document in the Peppol network. It is updated when cron runs, so it may appear with a delay.

Delivery status	Meaning
Handed to the network	The provider accepted the document and handed it to the network.
Accepted by the provider	The provider has taken over the document.
Waiting to be sent	The provider has not sent it yet.
Sent	The document has gone out to the customer.
Delivery is being retried	Delivery has not happened yet; the provider is trying again.
Delivered	The customer received the document. Everything went well.
Recipient is not in the Peppol network	The customer does not use Peppol, so the document cannot be delivered electronically. Whether and how the document is reported to the Financial Administration, check with your provider. Send it to the customer another way.
Rejected	The customer or the network rejected the document. The reason is next to the document.
Delivery failed	Delivery did not succeed. The reason is next to the document.

The provider reports every document to the Financial Administration. It is shown under the delivery status as “FS: …”.

FS status	Meaning
Waiting to be reported	The document is waiting for its report to be sent.
Reported to FS / Accepted by FS	The report succeeded.
Report not required	No report is required for this document.
Rejected by FS	The Financial Administration rejected the report. Contact the provider and send them the error text from the document detail.
Report failed	The report could not be sent. Check the provider’s portal or contact their support.