Troubleshooting

Check in turn:

1. License. Without a valid license the module does not work. Look at the License panel.
2. Switch. Show on the product page (or in the footer) must be on.
3. Text. It must be filled in for the language in which you open the page.
4. Theme. With a custom theme, check that it calls the hook displayProductAdditionalInfo. Without it the block does not appear on the product. Inserting the widget helps.
5. Cache. Clear the cache under Advanced Parameters → Performance. Procedure: Clearing the cache.

The older legalguarantee module is probably also installed. Uninstall it.

Clear the cache under Advanced Parameters → Performance and in the browser.

• Only PNG, JPG and WEBP up to 5 MB are allowed.
• The img/ folder must be writable (permissions for the web server). If you do not know how, ask your hosting administrator.

If an update fails, it usually rolls back by itself. If it did not, the original version is saved in this folder:

modules/.mvkit/backup/mv_legalguarantee@<version>

Rename the modules/mv_legalguarantee folder (e.g. to mv_legalguarantee_new) and rename the backup folder to mv_legalguarantee. The settings remained in the database.

If you cannot solve a problem, write to support via the contact page and include:

• the module version (shown in the License panel) and the PrestaShop version,
• the exact error text (ideally a screenshot),
• a description of what you did and what you expected,
• the address of your shop.

Support and updates are included for the first 12 months after purchase.